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Telio Overview

Telio is an AI-powered customer service platform that functions as a 24/7 virtual agent for both call and text support. Designed to feel human-like, it automates customer interactions, answers inquiries instantly, and handles common service requests without requiring complex setup or coding.

Highlights​

  • AI-Driven Support: AI agents to deliver fast, human-like customer interactions via voice calls and text messages.
  • 24/7 Availability: AI agents operate nonstop, handling unlimited simultaneous customer inquiries.
  • Built in Plain English: configure your AI agent using simple plain‑English instructions, no technical skills required.
  • Seamless Phone Setup: Forward your existing business phone number or get a new one through the platform.
  • Custom Knowledge Sources: The agent can pull real‑time information from your website and knowledge sources.
  • Pre-Built Integrations: Connect with existing tools such as a CRM or a calendar with pre‑built connectors.
  • Security & Compliance: Enterprise-grade data protection including SOC 2 certification and HIPAA compliance.